Guarantee, Returns & Refunds Policy
Last updated February 10th, 2024
SEED GUARANTEE
Our products are backed by our full guarantee. We want you, our customers, to be 100% satisfied with the seed, plants, and supplies that you purchase from us. If anything you buy from Southern Seeds proves to be unsatisfactory, we will either replace the item or refund the purchase price less shipping, whichever you prefer.
RETURN PROCESS
To return an item, please email customer service at seeds@southernseeds.com to obtain approval. After receiving approval, place the item securely in packaging, and mail your return to the following address:
Southern Seeds
Attn: Returns
8811 Teel Parkway STE 100
Box 5566
Frisco, TX 75036-9997
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Digital Downloads
- Gift Cards
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
seeds@southernseeds.com